Hello! I'm Ethel, a Virtual Assistant based in Cebu.
I help healthcare and insurance teams with patient support, coverage verification and appointment setting, with over ten years of customer support experience behind me.
About meWho I am
Experienced virtual assistant and healthcare professional with a strong background in patient support, coverage management and appointment setting.
I'm outcome-focused and detail-oriented, and I hold myself accountable for consistent, high-quality work. I've handled escalated calls, verified insurance eligibility, kept busy calendars running, and trained and supervised team members along the way.
My goal is to make a real contribution to your business and build a partnership where we both succeed.
What kind of servicedo I provide you
Remote support for clinics, insurance providers and service businesses that need someone dependable on the front line.
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Health and dental insurance verification, eligibility checks, claims and policy updates, handled accurately so patients and providers aren't left waiting.
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Clear, empathetic help for patients with inquiries, coverage questions and sensitive situations, coordinated with healthcare providers and support programs.
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Calendar management, lead outreach, confirmations and follow-ups, so your schedule stays full and no-shows stay low.
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Escalated calls and complex issues resolved on time, with a track record of high customer satisfaction scores.
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Accurate medical and client records, clean data entry, and reports you can rely on.
Job Experience
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- Assist patients and clients with insurance inquiries, claims and policy updates.
- Verify eligibility and maintain accurate medical records.
- Coordinate with healthcare providers and support programs to resolve inquiries.
- Provide empathetic guidance during sensitive situations.
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- Scheduled and coordinated client appointments to keep calendars running smoothly.
- Contacted leads professionally and confirmed appointments accurately.
- Managed team communication and follow-ups.
- Supervised two appointment setters and made sure daily goals were met.
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- Handled escalated customer calls and resolved complex issues on time.
- Trained and supported new team members as a Subject Matter Expert.
- Helped grow the team so deliverables met company goals and service standards.
- Recognized for consistently high customer satisfaction scores.
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- Gathered and analyzed market trends, consumer preferences and competitor data.
- Conducted surveys and compiled reports with actionable insights.
- Applied findings to improve insurance processes and policy communication.
Skills
Education
2009 – 2013Bachelor of Secondary Education
Mandaue City College